The 6 Best AI Chatbots for Shopify Sites

Looking for the best AI chatbot for your Shopify store, but overwhelmed by all the options?

👇 In this guide, you’ll get:

• A side-by-side comparison of top Shopify AI chatbots (features, strengths, pricing, and more)
• Quick-read tables to help you spot which chatbot fits your business needs
• Honest pros, cons, and “watch outs” from real merchant reviews
• Pro tips on what actually matters for Shopify AI bots in 2025 (context retention, product sync, and more)

⚡ Whether you want higher conversions, 24/7 support, or just less repetitive work, scroll down and pick the chatbot that actually delivers (not just promises).

Non-Obvious Things To Look For in AI Chatbots for Shopify Sites

Factor 1: Context Retention Across Multiple Steps

Many Shopify users express frustration when a chatbot cannot remember details from previous steps in the same conversation. Look out for platforms like Tidio AI that excel at context retention, making workflow handoffs seamless.

“I was surprised Tidio kept track when my customer changed their shipping address midway,” notes a user on Reddit.

Factor 2: Handling Product Catalog Complexity

If your store has hundreds of SKUs or frequent inventory updates, test how the AI bot ingests and navigates your catalog.

One merchant on Shopify Forums wrote, “It wasn’t until we had 5k SKUs that we realized our old bot was tripping up on variant selection.”

Bots that sync product data fast and understand product variants receive the most positive feedback.

Factor 3: Persistent Personalization

Top Shopify sellers note the difference when their chatbot remembers repeat customers and tailors suggestions accordingly.

Bulleted feedback from Facebook group members:

• “Tidio’s bot greeted a repeat customer by name and referenced last order—genius.”
• “Generic bots felt like dead ends. True personalization kept customers engaged.”

💡 Honorable mentions:

Integration with shipping/tracking, support for upsell/cross-sell flows, analytics depth, and responsive mobile UI.

The AI Chatbots for Shopify Sites in 2025 (Reviewed)

#1. Big Sur AI (Best for complex questions)

Public reviews: 4.7 ⭐ (G2, Capterra)

Similar to: Chatbase, Ada

Typical users: All customer-facing teams, ecommerce businesses

Known for: AI-powered customer support chatbots and automation

What is Big Sur AI?

Big Sur AI (that’s us 👋) is an AI-first chatbot assistant, personalization engine, and website content marketer.

Big Sur AI offers an AI Website Agent for companies in any industry and an AI Sales Agent specifically for e-commerce.

Designed as AI-native from the ground up, our agents deliver deep personalization by syncing your website’s unique content and proprietary data in real time. They interact naturally with visitors anywhere on your site, providing relevant, helpful answers that guide users toward their goals — whether that’s making a decision, finding information, or completing an action.

Key Features and Capabilities of Big Sur AI

• Custom AI Training: Automatically crawl every page on your website. Select which pages are to be included and excluded from the AI chatbot’s training.

• Flexible Customization: Tailor your agent to fit your website experience and brand.

• Automate AI Actions & Workflows: You can instruct the AI agent to do specific tasks or fire automated workflows when certain criteria are met when visitors engage. You can fire actions like take a visitor’s information, trigger automated subscriptions, update records, etc.

• AI Content Marketer: Ask Big Sur’s AI agent to automatically create landing pages based on your documentation data or frequent conversation topics with visitors.

• Chatbot Insights: Gives you deep analytics on what customers are asking, what’s converting, and where drop-offs happen—so you can optimize your site for conversions.

Pros and Cons of Big Sur AI

✅ Pros of Big Sur AI for Shopify

Conversion‑Focused Sales Agent

Optimized explicitly for pre‑purchase assistance and guiding customers through the buying journey, with many stores seeing up to 4× higher conversion rates among engaged users.

Quick, No‑Code Setup & Deep Customization

Drop‑in implementation—you provide your store URL and it's live in minutes with little to no dev work.

Strong Customer Support

Merchants—e.g., Rad Power Bikes, dpHUE, Wyze—report “amazing” integration experience and highly responsive human/AI assistance.

Adaptive AI Engine

Full-stack backend that intelligently selects the best model per context; precise, context-aware responses via real-time retrieval from your store content (product pages, FAQs,

❌ Cons: What do people dislike about Big Sur AI?

Limited Third‑Party Model Options

Automatically uses its internal LLM stack; users looking for flexibility (e.g., choosing GPT‑4, Claude, Gemini) may find options more adaptable.

Relatively New with Fewer Public Reviews

Limited independent ratings across platforms (Shopify reviews are still minimal) make long‑term reliability less validated than legacy players.

Pricing: How much does Big Sur AI cost?

Big Sur AI’s pricing gives you more volume than Chatbase, and doesn’t have as many volume paywalls that force you to upgrade (more on this below).

Choose from 3 plans:

• Free - $0/month, supports up to 1,000 monthly site visitors, unlimited user conversations, 100 web pages, 10 files (8MB each), and 5 team members.
• Pro 10K - $49/month (billed annually), supports up to 10,000 monthly site visitors, unlimited user conversations, 15,000 web pages, 50 files (8MB each), 50 team members, and one domain. Additional visitors are at $6 per 1,000.
• Custom - Contact for pricing, unlimited site visitors, conversations, pages, files, team members, multi-domain support, and a dedicated account manager with Slack channel.

#2. Tidio AI (Best for simple questions)

Public reviews: 4.7 ⭐ (G2, Capterra)

Similar to: Intercom, ManyChat

Typical users: E-commerce store owners and customer support teams

Known for: AI-powered live chat and automated customer support

What is Tidio AI?

Tidio AI is an AI-powered chatbot platform that helps businesses automate customer support and sales on websites, especially for Shopify stores. It lets you chat with visitors in real time and answer questions 24/7, boosting customer satisfaction.

Features and Capabilities of Tidio AI

• AI Chatbot Builder: Create and customize automated chatbots using a visual drag-and-drop interface for handling customer queries and routing conversations.
• Live Chat Integration: Manage live conversations with website visitors in real time, within a centralized dashboard that combines chatbot and human agent messaging.
• Automated Ticketing System: Automatically generates and organizes support tickets from customer interactions, assigning them to the correct teams or agents.
• Multichannel Support: Connect, receive, and respond to messages from email, Facebook Messenger, Instagram, and WhatsApp alongside website chat in a single interface.
• AI Reply Assistant: Suggests real-time message drafts for support agents within the chat, based on context from ongoing or previous conversations.

💡 Tidio AI enables businesses to automate, manage, and streamline customer conversations across multiple platforms using chatbots, live chat, and AI-assisted message handling.

Pros and Cons of Tidio AI

Pros: Why do people pick Tidio AI over other AI Chatbots?

✅ Seamless Shopify integration

Tidio connects directly to Shopify, automating support and boosting sales without extra setup.

✅ Multichannel support in one inbox

Manage live chat, emails, Messenger, and Instagram DMs all in a single unified dashboard.

✅ Powerful automation with customizable templates

Quickly deploy tailored chatbots using an extensive library of ready-to-use automation templates.

Cons: What do people dislike about Tidio AI?

❌ Limited Integration Options

Users report Tidio AI lacks deep integration with some essential third-party apps and CRMs.

❌ Basic AI Capabilities

The chatbot's automation and conversational intelligence are seen as less advanced than top competitors.

❌ Occasional Message Delivery Issues

Some users experience delays or failures in sending messages, which impacts customer communication.

Pricing: How much does Tidio AI cost?

Tidio AI uses a tiered, usage-based pricing model where you pay more as automation usage grows.

Choose between these 4 plans:

• Free - $0, includes 50 conversations per month, live chat, and basic chatbot features
• Starter - $29/month, includes 100 conversations per month, live chat, email support, and basic analytics
• Communicator - $25/month per seat, includes unlimited live chats, team management, and visitor info, no AI automation
• Chatbots - $29/month, includes 1,000 chatbot triggers, intelligent AI chatbots, all integrations (Note: AI use billed after triggers are exceeded)

Price limitations & potential surprises

• Automated conversations are capped per plan; exceeding limits triggers overage fees or requires an upgrade.
• AI-driven replies and chatbot triggers can add additional costs if your business scales quickly or gets spikes in user messages.
• 🔔 As your automation needs grow, expect to pay more than the base plan rates, especially for higher AI usage or more team members.

YourGPT

Public reviews: 4.7 ⭐ (G2, Capterra)

Similar to: ChatGPT, Jasper

Typical users: E-commerce businesses, Shopify store owners

Known for: Personalized AI chatbot experiences for Shopify

What is YourGPT?

YourGPT is an AI chatbot tool for Shopify stores that answers customer questions, recommends products, and helps with shopping. It automates support and boosts sales by directly engaging shoppers on your site.

Features and Capabilities of YourGPT

• Conversational AI Interface: Enables human-like chat interactions, handling customer queries in natural language across web, mobile, and social channels.
• Customizable Chat Flows: Allows users to design and configure conversation logic, providing branching paths, automated responses, and tailored experiences based on user input.
• Integration Framework: Connects seamlessly with e-commerce platforms (such as Shopify), CRMs, and helpdesk tools, enabling data exchange, order tracking, and customer profile lookups during conversations.
• Knowledge Base Integration: Pulls information from business-specific knowledge sources, product FAQs, and documentation in real time to answer complex or repetitive questions.
• Automated Order Management: Handles order status inquiries, returns, cancellations, and modifications directly within the chat, automating routine transactional requests.

💡 YourGPT provides a conversational AI interface, customizable chat flows, integration framework, knowledge base connectivity, and automated order management within one platform.

Pros and Cons of YourGPT

Pros: Why do people pick YourGPT over other AI Chatbots?

✅ Shopify Integration

Seamlessly integrates with Shopify, enabling direct store management and support.

✅ Customizable Workflows

Offers flexible automation tools tailored for specific e-commerce needs.

✅ Real-Time Order Assistance

Provides immediate help with order tracking, returns, and product inquiries.

Cons: What do people dislike about YourGPT?

❌ Outdated Training Data

Users report that YourGPT’s responses often lack up-to-date information and recent events.

❌ Limited Shopify Integration

Some reviewers find YourGPT’s integration with Shopify lacks advanced automation features compared to rivals.

❌ Inconsistent Response Quality

Users have noted occasional irrelevant or repetitive answers, reducing reliability for complex queries.

Pricing: How much does YourGPT cost?

YourGPT operates on a tiered pricing model based on the number of conversations and feature access.

Choose between these 3 plans:

• Basic plan - $39/month, includes 1,000 conversations per month, core AI chatbot functionality, and email support
• Pro plan - $99/month, includes 5,000 conversations per month, priority support, analytics, and integrations
• Enterprise plan - Custom pricing, includes unlimited conversations, advanced integrations, white-glove onboarding, and account manager

Price limitations & potential surprises

• Overage charges can apply if you exceed your plan’s conversation limit, leading to higher monthly costs.
• Certain premium features or integrations may require an upgrade to a higher plan or an add-on fee.

💡 Expect to review your usage regularly to avoid surprise overage charges as your company’s needs grow.

VanChatAI

Public reviews: 4.7 ⭐ (G2, Capterra)

Similar to: Tidio, Chatfuel

Typical users: Shopify store owners and e-commerce teams

Known for: Seamless AI chatbot integration for Shopify stores

What is VanChatAI?

VanChatAI is an AI chatbot tool for Shopify stores that helps answer customer questions, provide product recommendations, and automate support in real time, making online shopping easier for both customers and store owners.

Features and Capabilities of VanChatAI

• 24/7 Automated Customer Chat: Handles customer inquiries and support requests continuously through a chat interface on Shopify stores, using advanced natural language processing.
• Multilingual Interaction: Enables real-time conversation and support in multiple languages, automatically detecting user language and switching as needed.
• Product Recommendation Engine: Suggests relevant products to users during chat interactions based on uploaded catalog data, user behavior, and chat context.
• Order Tracking Integration: Lets customers check the status of their orders directly through chat, retrieving real-time order details from Shopify’s back end.
• Customizable Conversation Flows: Allows merchants to create or edit AI-driven flows to address specific business scenarios, FAQs, or customer intents.

💡 VanChatAI provides around-the-clock AI-powered chat, multilingual support, tailored product suggestions, order tracking, and merchant-controlled conversation flows for Shopify stores.

Pros and Cons of VanChatAI

Pros: Why do people pick VanChatAI over other AI Chatbots?

✅ Shopify-Optimized

VanChatAI is purpose-built for Shopify, with seamless integration and store-specific automations.

✅ Multilingual Accuracy

Supports advanced, context-aware multilingual chat for global Shopify sellers.

✅ Visual Product Suggestions

Automatically displays relevant product images and info in-chat to boost conversions.

Cons: What do people dislike about VanChatAI?

❌ Slow Response Updates

Users report that responses are sometimes slow, especially during peak hours.

❌ Rigid Conversation Flows

Many find the chatbot’s replies overly scripted, lacking natural conversation flexibility.

Pricing: How much does VanChatAI cost?

VanChatAI does not publicly list its pricing on its official website and asks users to contact sales for details.

Plan names, prices, and included features are not published, so you must request a quote from the VanChatAI sales team or book a demo for specifics.

Price limitations & potential surprises

• Because pricing is not public, users may face unpredictable costs or customized plans based on their scale and feature needs.
• Some user reviews on forums mention that advanced features or higher usage tiers may require negotiation and could involve significant upcharges compared to basic setups.

💡 Plan for variable pricing and consider contacting sales early to avoid misunderstandings as usage grows.

Gorgias

Public reviews: 4.6 ⭐ (G2, Capterra)

Similar to: Zendesk, Freshdesk

Typical users: E-commerce and Shopify store owners

Known for: AI-powered customer support and helpdesk automation

What is Gorgias?

Gorgias is a helpdesk platform built for e-commerce stores. It centralizes customer support messages from email, chat, and social media, using AI to automate replies and help teams respond faster and more efficiently.

Features and Capabilities of Gorgias

• Multichannel Ticket Management: Centralizes customer messages from email, live chat, social media, SMS, and voice into a unified helpdesk for streamlined ticket tracking and response.
• Automation Rules: Allows users to build workflows that auto-assign, tag, close, or escalate tickets based on triggers such as keywords, customer status, or channel.
• Macros (Template Responses): Enables creation and use of reusable answer templates, including dynamic variables that auto-fill customer/order details in replies.
• Ecommerce Integrations: Connects directly with platforms like Shopify, Magento, and BigCommerce, letting users see customer data, order history, and modify orders or refunds from within the helpdesk.
• AI-Powered Response Suggestions: Analyzes context within tickets and drafts suggested replies, detects intent, and predicts tags to expedite agent workflows.

💡 Gorgias unifies support channels, automates repetitive tasks, integrates deeply with ecommerce stores, and leverages AI to streamline helpdesk operations.

Pros and Cons of Gorgias

Pros: Why do people pick Gorgias over other AI Chatbots?

✅ Shopify integration

Deep, seamless integration with Shopify enables powerful e-commerce automations and workflows.

✅ Omnichannel support

Centralizes email, chat, social, and SMS support tickets in one unified dashboard.

✅ Macros and automation

Highly customizable macros and rules for automating repetitive tasks specific to e-commerce.

Cons: What do people dislike about Gorgias?

❌ Steep Learning Curve

Some users find the interface unintuitive and complex to set up compared to other AI chatbots.

❌ Limited AI Automation

Many users note that Gorgias's AI automations are less advanced than those of competitors like Zendesk or Intercom.

❌ Expensive for Growing Teams

Pricing can quickly become cost-prohibitive as ticket volume or team size increases.

Pricing: How much does Gorgias cost?

Gorgias pricing mainly depends on how many billable tickets your support team handles monthly.

Choose between these 4 plans:

• Starter - $10/month, includes 50 billable tickets, all integrations, basic automation, and live chat.
• Basic - $60/month, includes 300 billable tickets, all integrations, automation rules, performance reporting.
• Pro - $360/month, includes 2,000 billable tickets, onboarding support, advanced integrations, and analytics.
• Advanced - $900/month, includes 5,000 billable tickets, dedicated account manager, custom onboarding, and multi-store support.

Price limitations & potential surprises

• Each plan has a monthly billable ticket limit, with overages charged if you exceed your plan’s allotment.
• AI and automation features are capped depending on the plan, and rapid growth in ticket volume could quickly increase your monthly bill.

💡Gorgias pricing is usage-based, so costs can scale up much faster than expected if your support demands increase.

SmartBot

Public reviews: 4.7 ⭐ (Capterra, G2)

Similar to: Tidio, Chatfuel

Typical users: Ecommerce site owners, customer support teams

Known for: Seamless Shopify integration and automated customer support

What is SmartBot?

SmartBot is an AI chatbot tool designed for Shopify stores. It chats with customers on your site, answers questions, offers support, and helps increase sales—all automatically, without human intervention.

Features and Capabilities of SmartBot

• Automated Product Recommendations: Delivers personalized product suggestions to shoppers based on their browsing and purchase behavior on Shopify stores.
• 24/7 Customer Chat Support: Responds instantly to customer questions, order inquiries, and basic troubleshooting through live chat on the storefront.
• Order Tracking Integration: Connects with order management systems to provide real-time tracking updates directly within chat conversations.
• Multi-language Handling: Detects and interacts with customers in multiple languages, auto-translating both incoming messages and chatbot replies.
• Seamless Shopify Integration: Installs directly into Shopify stores and synchronizes with inventory, product catalogs, and customer profiles.

💡 SmartBot manages shopper inquiries, recommends products, tracks orders, supports multiple languages, and integrates tightly with Shopify store data.

Pros and Cons of SmartBot

Pros: Why do people pick SmartBot over other AI Chatbots?

✅ Seamless Shopify Integration

SmartBot is purpose-built for Shopify, enabling one-click store setup and deep product sync.

✅ Automated Customer Insights

SmartBot analyzes chat data to deliver actionable customer trends directly in your dashboard.

✅ Native Support for Upsells

SmartBot suggests relevant upsells in real-time, boosting average order value automatically.

Cons: What do people dislike about SmartBot?

❌ Generic Responses

Users report SmartBot often gives surface-level or repetitive answers that lack depth or context.

❌ Limited Language Support

SmartBot's support for non-English languages is less accurate and lacks broader localization options.

Pricing: How much does SmartBot cost?

SmartBot uses a simple tier-based subscription model based on the number of active bots and monthly conversations.

Choose between these 3 plans:

• Starter - $49/month, includes 1 active bot, up to 1,000 conversations per month, and basic analytics
• Professional - $99/month, includes 5 active bots, up to 5,000 conversations per month, priority support, and advanced integrations
• Enterprise - Custom pricing, includes unlimited bots, unlimited conversations, dedicated account manager, and custom integrations

Price limitations & potential surprises

• Overage charges apply if you exceed your monthly conversation limits, which could increase your bill as usage grows.
• Some integrations and features (like custom analytics) may only be unlocked on higher-tier plans or require add-on fees.

💡 Carefully monitor conversation volume and needed integrations to avoid unexpected charges as your usage expands.

Which Shopify AI Chatbot Is Best for You?

• If you care most about answer quality and deep personalization, pick Big Sur AI.
• For simple support, live chat, or fast setup, Tidio AI is a good choice.
• Want easy automation for Shopify Q&A and returns? Choose YourGPT.
• Need 24/7 multilingual chat and global product suggestions? Try VanChatAI.
• If you require a full helpdesk with email/social ticketing, Gorgias is your best bet.
• For quick product sync, analytics, and upsell automation, check out SmartBot.

Ready to get started? Try Big Sur AI for free at https://hub.bigsur.ai/login.