Reamaze Pricing: Is it Worth it & What to Expect? [2025]

What’s Reamaze’s real pricing model, and is it worth the money for e-commerce teams in 2025?

This guide reviews its pricing tiers, add‑ons, usage costs, and more.

Tl;dr

• Reamaze publishes per‑seat, tiered pricing with Basic at $29 per agent per month, Pro at $49, Plus at $69, and Enterprise at custom rates, with discounts for annual billing.
• Your cost scales with agent seats and the plan tier you choose, not with ticket or chat volume.
• There is no free plan, but a 14‑day free trial is available.
• Chatbot features are included by plan with no per‑resolution fees, while SMS and telephony usage is billed separately by providers like Twilio.
• Multi‑brand support, roles and permissions, SLA policies, advanced reporting, and SSO live on higher tiers and Enterprise, which can drive upgrades.
• Reported renewal surprises tend to come from seat creep and underforecasted SMS usage rather than sudden list price changes.
• Monthly and annual billing are offered, public pricing has been relatively stable, and annual commitments are discounted.
• Seasonal teams should audit seats before renewal and consider monthly terms or negotiated ramps to avoid paying for unused licenses.
• Plan for setup steps like SPF and DKIM, social channel approvals, and SMS registration, since 14 days can be tight for a full live evaluation.

💡 At the end of this guide, we’ll introduce Big Sur AI as an AI‑native alternative or complement that avoids per‑seat fees and bundles automation and analytics.

Complete summary of Reamaze’s pricing in 2025

Reamaze's plans

Reamaze is an e-commerce-focused customer support platform that unifies shared inbox, live chat, chatbots, knowledge base, and proactive messaging so teams can manage all customer conversations in one place.

There are several product modules in Reamaze:

• Shared inbox for email, social, SMS, and marketplace channels
• Live chat and chatbots
• FAQ and knowledge base
• Proactive messaging and on-site prompts (Cues)
• Automation and workflows
• Reporting, CSAT, and customer profiles
• Hosted status page

Reamaze’s pricing works like this:

• Bold Plan tiers: Seat-based tiers bundle features, typically offered as Basic, Pro, Plus, and an Enterprise option for advanced needs like SSO and custom limits.
• Bold Seats: Pricing scales linearly with the number of team members you add to your account.
• Bold Multi-brand and storefronts: Support for multiple brands, domains, or separate FAQs is limited on lower tiers and unlocked on higher tiers, which can drive an upgrade.
• Bold Chatbot usage: Bot features are included by plan; there is no per-conversation or per-resolution fee published for chatbot deflections.
• Bold SMS and telephony pass-through: If you enable SMS, you’ll pay carrier/Twilio usage fees separately from your Reamaze subscription.
• Bold Billing term: Monthly and annual billing are available, with a discount for annual commitments; a free trial is offered.

A few pricing insights for buyers:

• For multi-store or multi-brand retailers, total cost often hinges on needing multi-brand and advanced permissioning, which typically requires moving to the top tier or Enterprise.
• High ticket or chat volume by itself does not increase subscription cost; spend primarily scales with agent seats and the tier you choose.
• Because chatbot deflection is plan-based rather than per-resolution, heavy automation can lower effective cost per contact without introducing variable bot fees.
• If SMS becomes a core channel, remember your total cost of ownership includes external messaging fees, which can outpace small seat changes at scale.
• Advanced security and admin features like SSO and custom roles are usually restricted to the highest tier, so factor potential upgrade costs into long-term budgeting.

Here’s a little sneak-a-peek into Reamaze's plans:

Does Reamaze have a free version?

Reamaze does not offer a free plan.

You can try it with a 14-day free trial. During the trial you can:

• Connect support channels like email, live chat, Facebook, Instagram, and SMS
• Use the shared inbox with assignments, tags, internal notes, and saved replies
• Publish an FAQ/knowledge base and embed live chat on your site
• Configure automation such as workflows, auto-responders, and proactive chat prompts
• Integrate with ecommerce platforms (e.g., Shopify, BigCommerce, WooCommerce) and common apps
• Review core analytics and customer satisfaction feedback

Drawback - Setup dependencies make 14 days too short to test real multichannel volume

To fully evaluate Reamaze in a live environment, you’ll likely need domain verification for outbound email (SPF/DKIM), approvals for social channels (Facebook/Instagram DMs), and SMS sender registration, all of which can take days or longer.

If you also plan to migrate a sample of historical tickets to test search, automations, and reporting, that adds additional lead time.

Many teams end up spending most of the trial on setup rather than seeing representative volume and workflows in action, so plan verification steps in advance or budget for a paid month to complete a proper evaluation.

Reamaze's Basic

Basic costs $29 per team member per month on a month-to-month subscription, with a discount available on annual billing.

Pricing is per-seat and scales linearly with the number of support agents you add.

• Shared inbox for email, live chat, and social messaging in one place.
• Native ecommerce integrations (Shopify, BigCommerce, WooCommerce) to surface order data next to conversations.
• Public FAQ/knowledge base with search and embeddable widgets.
• Prebuilt macros, tags, and collision detection to prevent duplicate replies.
• Mobile apps and web messenger for real-time chat.
• Standard analytics and conversation history.
• No hard caps on conversations, contacts, or FAQ articles.

Drawback - limited automation makes scaling beyond a small team manual

Basic lacks the deeper automation, SLA policies, and granular permissions needed to enforce queue discipline at scale, so high-volume ecommerce teams will end up triaging by hand and relying on agent skill rather than system-enforced workflows.

Reamaze's Pro

Pro costs $49 per team member per month on a month-to-month subscription, with a discount available on annual billing.

Pricing remains per-seat, and any optional add-ons like chatbots or additional channels are billed on top.

• Everything in Basic.
• Workflow automation rules for routing, auto-responses, and tagging based on events and storefront data.
• Satisfaction surveys and reporting to track CSAT post-resolution.
• Live dashboards and presence to monitor queues in real time.
• Deeper ecommerce context in the sidebar to drive faster macros and refunds.
• More granular notification and assignment controls for multi-person teams.
• No metered limits on message volume or channels connected.

Drawback - strong rules, but still light on governance for multi-brand teams

Pro’s automation solves first-response routing, but it still falls short on organization-wide guardrails like formal SLA policies, advanced roles/permissions, and cross-brand reporting, which makes consistency across multiple storefronts or regions hard to enforce.

Reamaze's Plus

Plus costs $69 per team member per month on a month-to-month subscription, with a discount available on annual billing.

It uses the same per-seat model, and usage-based components like outbound SMS or bot automation remain add-ons.

• Everything in Pro.
• Advanced reporting with longer retention and more granular breakdowns.
• SLA management and escalations to enforce response and resolution targets.
• Roles and permissions for separating duties across tiers and departments.
• Multi-brand support with shared assets and reporting across brands.
• Priority support from the Re:amaze team.
• Unlimited conversations and knowledge base content.

Drawback - total cost of ownership rises because automation and messaging are still add-ons

Even at Plus, core seat fees do not include bot automation or metered messaging, so once you enable proactive campaigns, SMS/WhatsApp, or chatbots at volume, the effective cost per seat increases materially compared to suites that bundle automation.

Reamaze's Enterprise

Enterprise is custom-priced based on seat count, required security posture, and commercial terms.

You’ll sign an annual agreement with negotiated per-seat rates and any contracted add-ons.

• Everything in Plus.
• SAML SSO and enterprise security controls.
• Dedicated success management and priority SLAs.
• Contracted onboarding and solution design.
• Volume and multi-brand configuration support.

Drawback - procurement-friendly, but you still negotiate around add-on economics

Enterprise solves security and governance, but pricing negotiations often revolve around metered components like automation and messaging at scale, so forecasting and capping incremental usage becomes a separate procurement workstream rather than included value.

How does Reamaze bill and what drives your total cost?

The number of billable agents primarily drives your total cost, the plan tier you choose, and any usage-based channels you enable such as SMS.

If you connect SMS through an integration, per-message fees are typically billed by the SMS provider in addition to your Reamaze subscription, so include those in your model.

Multi-brand management, advanced reporting, and enterprise controls are tied to higher tiers, so needing these features can effectively increase cost by pushing you to a higher plan.

Does Reamaze have paid add-ons?

Yes, but most spending concentrates in two areas, higher tiers for feature access and usage-based channels.

Features like multi-brand support or advanced automation are gated to higher tiers on the pricing matrix, which can function like add-ons because you must upgrade to unlock them.

SMS messaging introduces metered costs that are typically billed by the SMS provider you integrate, so plan for those usage fees alongside your Reamaze license.

If you operate multiple storefronts or brands, verify how many brands or inboxes are included in each tier and whether you need to step up a plan to cover them.

Any reported surprises at renewal?

Public buyer feedback most often points to seat creep and underforecasted usage rather than unexpected list price hikes.

Teams add temporary agents for peak season and forget to remove them before renewal, which increases the seat count used to calculate the next term.

Campaign-driven SMS usage can spike separate provider invoices, creating a total cost increase that is easy to miss if you only look at your Reamaze subscription.

Avoid surprises by auditing active agents 30 days before renewal, exporting a seat list, and removing unused seats ahead of your renewal date.

Pull the last 3 to 6 months of SMS or other metered channel usage and extrapolate to your next contract term, including any planned campaigns.

Does Reamaze change or increase pricing often?

Reamaze’s public pricing has been relatively stable compared to typical SaaS market movement, and changes tend to be communicated via updates to the pricing page rather than sudden midterm increases.

As with most SaaS, plan structures and inclusions can evolve, especially when new features are introduced at higher tiers.

Ask your rep to confirm in writing how long your current rate and plan inclusions will be honored at renewal and whether any price protections apply to multi‑year terms.

Is Reamaze’s price well adapted for scale?

For small to midsize ecommerce teams, per-seat pricing with bundled omnichannel channels keeps budgeting straightforward and scales linearly with headcount.

Larger teams or brands that rely heavily on SMS should forecast message volumes carefully because usage fees from the SMS provider can grow faster than seat spend.

If your support demand is seasonal, prefer monthly terms or negotiate flexible seat ramps so you can scale down after peak periods without carrying unused licenses.

High-volume Shopify and marketplace brands often offset license costs by consolidating chat, email, social messaging, and FAQ into Reamaze, reducing spend on separate tools and integrations.

Track cost per resolution and cost per contact as you scale to ensure the plan tier still fits and that automation features you unlock at higher tiers deliver measurable efficiency gains.

How does Reamaze bill, and what drives your total cost?

Total cost is driven by the number of agents, the tier you select, and usage-based channels you enable, such as SMS, which are typically billed by the SMS provider you connect.

Both monthly and annual billing are available, with annual plans commonly discounted on the pricing page.

If you operate multiple brands or need advanced automation and analytics, confirm whether those are included in your target tier or require a step up.

Before purchase, map projected agent count, channels in use, and expected message volumes to the plan matrix on the pricing page and include any metered fees in your budget.

Looking for an alternative to Reamaze?

Are you looking for a Reamaze alternative with transparent pricing without per-seat fees for your brand?

Or, perhaps you're looking for an AI chatbot that helps you convert more visitors and deflect repetitive tickets automatically.

Big Sur AI is an AI-native conversational commerce and support platform that deploys a real-time sales assistant, automates support workflows, and learns from customer behavior to drive revenue while reducing team workload.

Let's go over Big Sur AI's key features 👇

AI sales agent

Big Sur AI’s sales agent recreates the experience of talking to a knowledgeable, assistive salesperson directly on your site.

Unlike Reamaze, which centers on helpdesk tools and rule-based chatbots, Big Sur AI can converse in real time to help shoppers find, compare, and choose products that fit their needs.

Available 24/7, the AI sales agent understands your catalog, inventory, pricing, and policies and supports complex, multi-turn questions.

It handles nuanced questions and holds natural conversations using advanced natural language processing.

Every interaction is personalized to the shopper’s context and behavior, guiding them to the next best action.

Optimized for conversions, recommendations and prompts adapt based on what is most likely to lead to add-to-carts and purchases.

When needed, it seamlessly hands off to your team without breaking the conversation.

AI workflows

Automate repetitive tasks end-to-end with no-code, AI-powered flows that resolve issues without human intervention.

Unlike Reamaze’s rules and macros that primarily tag, assign, or send canned replies, Big Sur AI executes multi-step actions like checking order status, processing returns or exchanges, modifying subscriptions, issuing discounts, and updating your CRM through secure integrations.

Trigger workflows by intent, page behavior, or customer attributes, not just keywords.

Design, test, and iterate in minutes using templates and a visual builder.

Track resolution rates and time saved so you can continuously improve automation coverage.

Behavioral analytics

Understand what shoppers ask, where they get stuck, and which conversations drive revenue.

Unlike Reamaze’s support-centric analytics, Big Sur AI surfaces conversion funnels, product affinity insights, and automation opportunities directly from chat interactions.

See which prompts, answers, and workflows lead to add-to-carts, checkouts, and resolutions, then optimize with data.

Export insights to your team and tools to improve merchandising, FAQs, and campaigns.

How Big Sur AI's pricing is different from Reamaze

Reamaze charges per team member on tiered plans, so costs rise with every additional seat, even if much of your volume is handled by automation. Big Sur AI offers plans that avoid per-seat fees, so you can invite unlimited teammates across support, sales, and merchandising without increasing your software bill.

Reamaze’s advanced automation and bot capabilities are tied to higher tiers and add-ons. Big Sur AI includes the AI sales agent, workflows, and behavioral analytics in a single bundle, so you do not have to stack add-ons to get full functionality.

💡 With Reamaze, budgets can scale linearly with headcount. With Big Sur AI, costs align to the automation you get: pricing scales with AI-handled conversations and features activated, which is especially cost-effective if your goal is to deflect tickets and drive incremental sales.

Seasonal or campaign spikes can force you to add users just to keep up. Big Sur AI lets you absorb surges without paying for temporary seats, since usage is metered by AI activity rather than headcount.

Get started with Big Sur AI today

Here’s how you can deploy a fully-trained, customizable AI chatbot on your website in under 10 minutes with Big Sur AI 👇

• Sign up on Big Sur AI's Hub.
• Enter your website URL. Big Sur AI will automatically analyze your site content.
• Customize your AI agent. Set up specific AI actions and decide where the AI agent will appear on your site.
• Launch and monitor. Your AI agent will be live in minutes, and you can track performance with real-time analytics.